Privacy Policy

Effective Date: 1 July 2026

At Euro Safety Solutions, we value your privacy and are committed to protecting your personal information.

Information We Collect

We may collect:

• Name
• Phone Number
• Email Address
• Shipping & Billing Address
• Payment information (processed securely through our payment partners)
• Device and browsing information

How We Use Your Information

We use your information to:

• Process and deliver your orders
• Provide customer support
• Improve our website and services
• Send order updates
• Comply with legal obligations

Payment Security

Online payments are securely processed through CCAvenue. Euro Safety Solutions does not store your complete payment card details.

Sharing of Information

We do not sell or rent customer information.

Information may only be shared with:

• Shipping partners
• Payment gateway providers
• Government authorities where legally required

Cookies

Our website uses cookies to improve user experience and website performance.

Data Security

We implement reasonable administrative and technical safeguards to protect customer information.

Changes

We may update this Privacy Policy from time to time.

Continued use of the website constitutes acceptance of the revised policy.

For privacy-related concerns, please contact Euro Safety Solutions.

Effective Date: 1 July 2026

At Euro Safety Solutions, customer satisfaction is important to us.

Order Cancellation

Orders may be cancelled before dispatch.

Once an order has been shipped, cancellation requests cannot be accepted.

Returns

Returns are accepted only under the following circumstances:

• Product received is damaged during transit.
• Wrong product delivered.
• Manufacturing defect.

Products must be unused, unworn and returned with original packaging.

Non-Returnable Items

Returns will not be accepted for:

• Incorrect size ordered by the customer (unless covered under an exchange policy).
• Normal wear and tear.
• Damage caused by misuse or improper handling.
• Products used in industrial environments.

Manufacturing Warranty

EUROCK products are covered only against manufacturing defects.

The warranty does not cover normal wear, abrasion, accidental damage or improper usage.

Refunds

Once the returned product has been inspected and approved, refunds will be processed to the original payment method within 7–10 business days.

Shipping charges are non-refundable unless the return is due to our error.

Euro Safety Solutions reserves the right to reject any return request that does not meet the above conditions.

Effective Date: 1 July 2026

Euro Safety Solutions ships products across India.

Shipping Charges

• Flat Shipping Charge: ₹299 per order.
• Free Shipping: Orders above ₹4,999.

Dispatch Timeline

Orders are generally dispatched within 1–3 business days after payment confirmation.

Delivery Timeline

Estimated delivery:

• Metro Cities: 2–5 business days
• Other Locations: 3–7 business days
• North East & Remote Areas: 5–10 business days

Delivery timelines are indicative and may vary due to courier operations, weather conditions, public holidays or other unforeseen circumstances.

Tracking

Customers will receive shipment tracking details via email or SMS once the order is dispatched.

Delivery Address

Please ensure the shipping address and contact details are accurate.

Euro Safety Solutions shall not be responsible for delays or non-delivery due to incorrect customer information.

Failed Deliveries

If a shipment is returned due to incorrect address, repeated delivery failures or refusal to accept delivery, re-shipping charges may apply.